Shipping and Return Policy
At Nectar of the Dogs, we take great care in ensuring you and your pup receive your products as quickly as possible, in the best condition possible and we want you to be completely satisfied with them.
But we know that sometimes things don't go quite to plan and if you are not 100% satisfied, it's OK too, we won't take it personally - after all, every pup is different.
Our shipping and return policy has been designed to comply with The Australian Consumer Law (ACL) and we try to make it as simple as possible for you would you need to return a product.
The following information sets out the terms and conditions that constitute our Shipping and Return Policy.
1. Processing Your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. Shipping Your Order
At this stage Nectar of the Dogs only ships within Australia and all orders are processed within 2-4 business days. You will receive a shipping notification once your order is on its way to you.
Delivery is free for any orders over $60 within Australia.
For all orders below $60, we charge a delivery fee based on your order and your delivery location (this will be automatically calculated at check-out).
3. Damages or Delayed Order
If there is any damage to the packaging upon delivery or if its taking a little longer than expected, please contact us immediately at hello@nectarpets.com
4. Returns, Exchanges and Refunds
As a small business, we are grateful for your support and purchase and hope our products bring you and your pup the most satisfaction. While we would love to be able to issue refunds on absolutely everything, please understand that we can only issue refunds within the confines of this policy.
Unfortunately, due to health regulations, we cannot accept the return of any nutritional products due to change of mind. Please choose carefully and ensure that any product you select is right for your pup.
Where required under Australian Consumer Law, Nectar of the Dogs will accept product returns and provide you with an exchange or refund (as applicable) where:
The product is damaged, or
The product is faulty, and
You can present your online tax invoice or other adequate proof of purchase.
Nectar of the Dogs reserves the right not to offer an exchange or refund where the item fault is a result of misuse or neglect.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We also have a taste / "Droolworthy promise". If your dog doesn't want to drink Nectar of the Dogs products, you have 30 days after receiving your item to request a return / refund via hello@nectarpets.com
5. Questions
If you have any questions about the delivery and shipment of your order, please contact us at hello@nectarpets.com